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O can't connect my Chromecast in France

Roberto198
Community Member

Hello, I bought my Chromecast in Mexico, and I used and was working well, but now I move to France and I can't connect to the wifi a message appear and show the message "your device is for other country might not work correctly" and I can't connect to the wifi after follow all the steps, only a message appear "was not possible connect your device to the network" how can I solve it?

4 REPLIES 4

JenniferV
Community Specialist
Community Specialist

Hi Roberto198,

 

Thanks for reaching out and I'm sorry to hear that you're having an issue connecting your Chromecast to the network. Let's sort this out.

 

Quick questions: what type of Chromecast device do you have? What's the LED light status in your Chromecast? Please reboot your Chromecast and Wi-Fi router. Resetting your Chromecast might also help.

 

Thanks,

Jennifer

Roberto198
Community Member

It, helps thank you!!

Jeran
Community Specialist
Community Specialist

Hey there Roberto198,

 

I'm glad to hear that Jennifer was able to help you out! Did you have any other questions or concerns we can address?

 

Best regards,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran