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One of my pcs can not find chromecast.

kswenson42
Community Member

My other pcs cast fine but this one cant find chromecast even when another is casting.

 

4 REPLIES 4

JenniferV
Community Specialist
Community Specialist

Hello kswenson42,

 

Thanks for reaching out. Let's sort this out.

 

A few questions: what's the make and model of your PC? What Operating System (OS) do you use? Is the Google Chrome browser version updated? Did this previously work or did the issue begin recently? 

 

Give these steps a try:

 

  1. Ensure that the browser used is Google Chrome and that it’s up-to-date.
  2. Make sure the computer is on the same network as the Chromecast device.
  3. Disconnect from Virtual Private Networks (VPNs) or proxy servers. Chromecast devices can't communicate with a laptop over these networks. If you need help with this, check with your service provider for instructions.
  4. Ensure that the firewall and/or antivirus software are up-to-date and aren’t blocking connections to the Chromecast device. 
  5. Reboot your Chromecast.
  6. Reboot your PC.
  7. Reboot your router.

Let me know how it goes.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi there,

 

I want to make sure you're all good — how did the steps go?
 

Regards,

Jennifer

It makes no sense but i inadvertently put Chrome browser in the tray and now casting works Can anybody explain that?

JenniferV
Community Specialist
Community Specialist

Hey kswenson42,

 

Thanks for keeping us in the loop. It could be with the device. Its system or settings might be preventing the casting from Chrome when not in the tray but, glad to hear that it is working now.

 

Let us know if you have other questions and concerns otherwise, we'll be locking this thread after 24 hours. 

 

Regards,

Jennifer