Paramount plus live tv wont clear the guide

[MAPALULIS]

As of this morning when I watch live tv on paramount and my chromecast with google tv the guide that comes up won't go away. I've restarted tried other apps..nothing fixes it.

 

[Nae]

I got the same issue using Fire Stick. The channel guide won’t disappear. Tried reinstalling and updating app already.

[annlynn2085]

Has urs fixed itself yet?

[MAPALULIS]

not sure as I am not home

[MAPALULIS]

my mom has a smart tv and it is working fine. I am thinking it is probably a paramount issue. 

[annlynn2085]

Mine is doing the same thing. I’ve tried everything to get it off of there 

[Nae]

I called Paramount Plus customer service and they could not fix it.

They told me to clear cache, clear data, update my Fire OS, restart Fire TV. Still there is an issue.

[MAPALULIS]

their customer service is horrible. After 10 months of the app not streaming for my local live station I finally fixed it myself - I had to get a new chromecast because it does not work with the 1st gen.

[annlynn2085]

New chrome cast u mean download new app?

[MAPALULIS]

no - I had the first chromecast that came out, also tried the 2nd one. Neither would stream local cbs station. I then purchased the newest chromecast with google tv and it worked fine. Now the issue started this morning with the guide stying on screen over the whatever show I am watching. 

[annlynn2085]

Yeah that’s the problem I have streams fine but the guide won’t go off 

[MAPALULIS]

yep...I am thinking it is a paramount issue and their CS is terrible.

[annlynn2085]

Mine is fixed 

[Nae]

Mine is fixed to. Below is the email the responded to my case:

Dear Paramount+ Fan,

 Thank you for contacting Paramount+. We apologize for the inconvenience. We have good news! We believe this issue is now resolved. To make sure, please power cycle your device (turn off and wait 3 minutes before turning back on) and check again, and let us know if you're still experiencing problems with Paramount+. Just reply with enough detail so we can help you.

Thank you for being a valued Paramount+ subscriber!

[MAPALULIS]

Mine is fixed now also.

[JenniferV]

Hey folks,

Glad to hear that your issue with Paramount+ is now resolved. 

In the meantime, do you still have other questions and concerns with your Chromecast devices?

Thanks,

Jennifer

[JenniferV]

Hi there,

I haven’t heard from you in a while so I'll be locking this thread and consider this as complete if there is no update within 24 hrs. If you need help in the future, feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer