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Prime Video Buffering

Community Member

Prime started buffering approximately a month ago. I have 2  chrome casters and it happens on both of them.  I have uninstalled And reinstalled the app cleared the cache unplug and repluged everything. Other apps are working fine and prime is working fine on other devices. I noticed that someone else had the same issue was it resolved if so how?


Community Specialist
Community Specialist

Hi Murger47,


Thanks for reaching out to the Chromecast Community forum! Let's sort this out.


A few questions: what type of Chromecast device do you have? If you're casting from a mobile device, is the Operating System (OS) updated? Are there other apps that actively run on the mobile device?


Try these steps:


  1. Disconnect from Chromecast, then recast.
  2. On the casting device, toggle Wi-Fi off and then on.
  3. Close any resource intensive apps that are open.
  4. Make sure you have a stable and strong Wi-Fi connection.
  5. Reboot your mobile phone and Wi-Fi router.
  6. Factory reset your Chromecast. 

Let me know how it goes.