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Problem displaying content on the home screen (chromecast 4)

yumept
Community Member

Hello. I bought a new chromecast 4 and after configuring everything is fine, but the main screen of some applications does not display the content recommended, e.g. prime video.
the video shows what's going on
I will add that I did a device reset, I reinstalled applications and it does not give anything, is it a device defect?

https://youtu.be/oB0wFYp9_h0 

Does anyone know the answer how to fix it?

3 REPLIES 3

Jeran
Community Specialist
Community Specialist

Hey there yumept,

 

Welcome to the Chromecast Community! I talked with a higher tier of support about this issue, and we're thinking that when a content/title is not yet available in a specific country, the thumbnail is grayed out. If you have the time, would you be able to navigate through the Google TV home screen, and then file feedback with logs enabled? If you do, go ahead and use keywords such as "gray thumbnail" so our engineering team can find the submission quicker.


I appreciate your help on this, and if you had any other questions or concerns, please let me know.

 

Best regards,

Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey yumept,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran