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Problemas con ChromeCast v3 en red 5 Ghz en canales superiores a 100

RodrigoCL
Community Member

Buenas tardes, tengo problemas en varios Chromecast de versión 3. Al conectarse a la red 5 GHz por primera vez, se actualiza el firmware y posterior a ello, no reconoce la red si se encuentra en un canal superior a 100.

Los ISP no permiten cambiar los canales en el router.

La diferencia de velocidad de 2.4 y 5 GHz es considerable, que es la "solución" de algunos asistentes... 

16 REPLIES 16

JenniferV
Community Specialist
Community Specialist

Hi RodrigoCL,

 

Thanks for reaching out and sorry for the late response. Let's sort this out.

 

Quick questions: Is the Chromecast near the cast device? What exact message are you getting when setting up your chromecast in the Google Home app?

 

Try these steps:

 

  • Adjust the settings of the setup device: Turn on Location Services (Android) and Turn on Bluetooth and Local Network Access (iOS).
  • Uninstall and reinstall the Google Home app.
  • Manually connect to the Chromecast SSID. Here's how: Go to the phone’s Settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again.
  • Try a different setup device.
  • Reboot your router, Chromecast, and mobile phone.
  • Factory reset the Chromecast.

Keep me posted.

 

Thanks,

Jennifer

RodrigoCL
Community Member

Estimada Jennifer, hice paso a paso lo que indicaste.
No me funcionó.
Indica: Se produjo un problema de conexión durante la configuración. Chromecastxxxx no se puede conectar a Redxxxx5G. Verifica el nombre de la red Wi-Fi.

Debo reconocer que de esta forma logra visualizar la red de 5 Ghz, pero no se logra conectar...Si modifico el canal en router, no tengo problema, si lo dejo en automático y configura uno superior a 100, error...

RodrigoCL
Community Member

Seguí los todos los pasos, utilicé el canal 157 y no fue posible...

Se produjo un problema de conexión durante la configuración.

Cambié a canal 44 y funcionó, pero que hago cuando el router no me permite cambiar canales???

 

JenniferV
Community Specialist
Community Specialist

Hey there,

 

Thanks for getting back to us. If it does work when changing the channels in your router settings, it means that there's no issue with the Chromecast. I'd suggest you reach out to your router manufacturer or ISP for additional help.

 

Thanks,

Jennifer

RodrigoCL
Community Member

Permítame discrepar, como va a ser normal que el aparato no interprete TODOS los canales de la red WiFi de 5 Ghz.

Cabe señalar que la version 1 de ChromeCast no presenta ese problema. Es mas antiguo, pero acepta TODOS los canales...curioso.

Me da la impresión que los técnicos programadores, no se han percatado de ese problema, quedando solo en opiniones de community managers...

Saludos.

JenniferV
Community Specialist
Community Specialist

Hey there,

 

I understand. I'd suggest you try to connect your Chromecast using a mobile hotspot to isolate the issue. If it does connect to the hotspot, please try to reach out to your router manufacturer or ISP for further assistance. This might be an issue with your router.

 

Best,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi there,

 

How's it going? Still need help?

 

Thanks,

Jennifer

RodrigoCL
Community Member

Estimada Jennifer, aún se mantiene el problema...🥴

JenniferV
Community Specialist
Community Specialist

Hi RodrigoCL,
 

Thanks for the update. I just want to inform you that on the 5GHz band, you can only set channels between 36-140, but not more than 140. That's why it was able to connect when you changed to channel 44. You may try to change channels between 1, 6, or 11, for the 2.4GHz.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi there,

 

It's me again. Do you still have other questions and concerns?

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi RodrigoCL,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer

RodrigoCL
Community Member

Estimada Jennifer, el problema se mantiene. No puedo conectar el aparato a red 5 GHz cuando tiene un canal superior a 100😢

Jeran
Community Specialist
Community Specialist

Hey there RodrigoCL,

 

I'm sorry to say, but the recommended 5GHz network channel range is anywhere from 36-48. This was a fairly recent change by Google, but it is an intended change. If this is something you would like to see reverted in the future, please submit feedback via the Google Home app. While Google won't respond directly back to you, they take all feedback seriously.

 

If you had any other questions or concerns, please let us know.

 

Best regards,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from RodrigoCL, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran