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Probleme de connexion à mon chromecast

1ghost_1sleep
Community Member

Hello I am told make sure that your mobile device and your chromecast are connected to the same wifi network or disable the isolation of the access point, BUT HOW TO DO IT PLEASE?

3 REPLIES 3

JenniferV
Community Specialist
Community Specialist

Hi 1ghost_1sleep,

 

Thanks for reaching out. If you're not familiar with your router settings, you may refer to your router documentation to learn how to disable AP isolation, or you may reach out to your router manufacturer for further help. Once this setting is already disabled, please reboot your router, mobile phone, and Chromecast then attempt to set up your device.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

 

It's me again. How's it going? Did you manage to get your Chromecast working?

 

Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello 1ghost_1sleep,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer