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Product setup

Peldojam
Community Member

I just bought a chromecast from Walmart last week I have installed Google home app on my phone which run newest other devices the new chromecast I just bought I do everything I'm supposed to do follow everything head to toe and this thing says updating and keeps jumping off the Wi-Fi I've tried to update it numerous freaking times getting tired of this piece of s***

3 REPLIES 3

JenniferV
Community Specialist
Community Specialist

Hi Peldojam,

 

Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast. Let's sort this out.

 

A few questions: what type of Chromecast device do you have? How far is it from the Wi-Fi router? What mobile phone are you using to set up your device?

 

Give these steps a try:

 

  1. Reboot your Wi-Fi router.
  2. Move the devices closer to each other. The Chromecast must be within 15 to 20 feet of the setup device and the Wi-Fi router.
  3. Use a different mobile phone to set up your device.
  4. Plug it in on a different HDMI port on your TV.
  5. If one is available, plug it in on a different TV screen.
  6. Reset your Chromecast.

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello there,

 

It's me again. I want to make sure you're all good — how did the steps go?

 

Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey Peldojam,

 

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer