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Remote control not working

kishangobin
Community Member

My remote control buttons are not working...I changed the battery still not working...left and up not working

1 Recommended Answer

Byteguy
Gold Product Expert
Gold Product Expert

If only SOME of your buttons are not working, it may be that the switches in the remote have failed.

Try resetting and re-pairing.

https://support.google.com/chromecast/answer/10070837

If that doesn't solve your problem, you may have to request a warranty replacement (if it's still in warranty) or buy a new remote.

You might also be able to use your Android phone instead of the physical remote:

https://www.googlenestcommunity.com/t5/Chromecast/New-on-Google-TV-Control-your-TV-with-your-phone/t...

View Recommended Answer in original post

3 REPLIES 3

Byteguy
Gold Product Expert
Gold Product Expert

If only SOME of your buttons are not working, it may be that the switches in the remote have failed.

Try resetting and re-pairing.

https://support.google.com/chromecast/answer/10070837

If that doesn't solve your problem, you may have to request a warranty replacement (if it's still in warranty) or buy a new remote.

You might also be able to use your Android phone instead of the physical remote:

https://www.googlenestcommunity.com/t5/Chromecast/New-on-Google-TV-Control-your-TV-with-your-phone/t...

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from kishangobin, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Byteguy!

Best regards,
Jeran