01-04-2023 07:01 AM
My remote has spontaneously combusted. It was working only intermittently, so we changed the batteries, and it then started heating up and produced a burning plastic smell. I found no options online about how to contact google for a replacement device, and am left with the option of buying a replacement at the cost of $25, when it's $40 for an entirely new Chromecast. What a rip off.
01-04-2023 07:29 AM
Hi smort058,
I will escalate your post to a community specialist.
01-04-2023 07:44 AM
Hey there,
Thanks for escalating this thread, Cathal_S. I'll take it from here.
smort058, please remove the batteries in your Voice Remote and don't use it in the meantime. We'd like to take a look into this for you — could you fill out this form and let me know once you're done?
Best,
Jennifer
01-04-2023 09:21 AM
Hello smort058,
We received your form and thanks for filling it out. I'll hand it over to our team and they'll reach out to you via email anytime soon so keep an eye on your inbox.
Also, please be advised that this thread will be locked after 24 hours.
Thanks,
Jennifer
01-04-2023 09:36 AM
Thanks!
01-04-2023 10:06 AM
Hi smort058,
Don't mention it!
Cheers,
Jennifer
01-05-2023 06:37 AM
Hi Jennifer,
Just replying again before this gets locked, because I haven't been reached out to.
01-05-2023 01:40 PM
Hey smort058,
I follow up your case and one of our support representatives sent you an email. Please check your inbox and reply with the needed information so he can further assist you.
Best,
Jennifer
01-05-2023 01:55 PM
Perfect I heard back just as I got your latest message. Thanks for your help!
01-05-2023 03:02 PM
Hi there,
No biggie! In this case, I'll go ahead and lock this thread now. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
Cheers,
Jennifer