Remotes stop working

[etpulsar]

Hi,

Setup with a Toshiba tv, and everything works fine (all buttons) on the remote for the first 30 seconds, then you cannot adjust the volume on the tv or turn it off, it will only turn off the chromecast. Now the really odd thing is it will stop the tv remote working as well, so the only way to turn off the tv is to switch it off at the wall and you cannot adjust the volume at all.

I am tempted to throw it in a draw and put the old chromecast back on, as it all works.

[robus_pl]

Normally Chromecast should use TV CEC settings. If everything is adjusted correctly, then you can use both TV and Chromecast remote controller to change volume and switch on and off TV and Chromeact at the same moment with one remote controller only. Still you should have a possibility to use both remotes.

Start the process with each setting off.

Waht you can chec is to have a look at TV CEC settings (sometimes named differently by the producer) and Chromecast settings. My advice would be to not make all settings "on". Just try to do it one by one. Check effects each time you change the settings.

[JenniferV]

Hi folks,

Thanks for the suggestions, robus_pl.

etpulsar, how's it going? Were you able to try the suggested steps provided by robu.s_pl? If yes, how was it? You can also try to reboot your Chromecast and plug it into a different HDMI port on your TV.

Thanks,

Jennifer

[etpulsar]

No still does the same thing. So I have given up and gone back to the old non tv Chromecast.  Waste of money.

[JenniferV]

Hello etpulsar,

I'm sorry to hear about that and I understand why you feel that way. If you would like to continue troubleshooting your device, please let me know. We're always here for you.

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. I don't want to be a nudge but I'd like to check if you still need help. Feel free to let me know if you do.

Thanks,

Jennifer

[JenniferV]

Hey etpulsar,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer