10-19-2022 03:59 AM
Hi All, would anyone have a solution to how to remove an old Chromecast device (I no longer have it as the new one is a warranty replacement) from the list of devices in the Play store, as in the attached screenshot. Both 'Chromecast' refer to the new and the old one.
Thank you.
10-19-2022 06:38 AM
You can remove the device according to the instructions linked: https://support.google.com/googleplay/answer/2407656?hl=en
Sign out.
10-19-2022 04:07 PM
Hi,
Thanks very much for this. However, this hasn't helped and so despite me signing out of the device, it's still showing in Google play.
10-19-2022 04:16 PM
Go to play.google.com.
At the top right, click your profile icon.
Click Library & devices.
Select the Devices tab.
Next to the device, unclick Show in menus.
10-21-2022 01:59 PM
Hi edinburgh_wg,
I just wanted to jump in real fast to see if you saw Ashepherdson's latest reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks,
Jeff
10-21-2022 02:52 PM
Hi,
Thanks for the kind offer to help.
Ashepherdson's reply has provided a solution, but only a temporary one. I'd really want to know how to remove Chromecast completely - now that I no longer have it - rather than simply hiding it.
Cheers.
10-27-2022 08:56 AM
Hey there edinburgh_wg,
Aside from removing your account from Google Play, the steps that Ashepherdson provided are the only manual way of removing a device from Google Play. The devices will remove themselves after they haven't been used in a while. I know some users in the past showed interest in an option to completely remove the device, if you do as well, I'd recommend that you submit feedback to Google.
Let us know if you have any other questions!
Thank you,
Jeran
11-01-2022 10:29 AM
Hey there edinburgh_wg,
Do you have any more questions or need any additional help?
Thank you,
Jeran
11-03-2022 08:30 AM
Hey edinburgh_wg,
Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.
Just checking up,
Jeran