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Removing old Chromecast from Play

edinburgh_wg
Community Member

Hi All, would anyone have a solution to how to remove an old Chromecast device (I no longer have it as the new one is a warranty replacement) from the list of devices in the Play store, as in the attached screenshot. Both 'Chromecast' refer to the new and the old one.

Thank you.

 

Screenshot_20221019-115613.png

 

 

 

 

 

 

8 REPLIES 8

Ashepherdson
Platinum Product Expert
Platinum Product Expert

You can remove the device according to the instructions linked: https://support.google.com/googleplay/answer/2407656?hl=en

  1. Go to your Google Account.
  2. On the left navigation panel, select Security.
  3. On the Your devices panel, select Manage all devices.
  4. Select the device Ashepherdson_0-1666186715216.png

     

     Sign out.
  5. If multiple sessions appear with the same device name, they could all come from the same device or multiple devices. If you want to make sure there’s no account access from a device, sign out of all the sessions with this device name.

 

Hi, 

Thanks very much for this. However, this hasn't helped and so despite me signing out of the device, it's still showing in Google play. 

 

 

 

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Go to play.google.com.

At the top right, click your profile icon.

Click Library & devices.

Select the Devices tab.

Next to the device, unclick Show in menus.

Jeff
Community Specialist
Community Specialist

Hi edinburgh_wg,

I just wanted to jump in real fast to see if you saw Ashepherdson's latest reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

edinburgh_wg
Community Member

Hi,

Thanks for the kind offer to help.

 Ashepherdson's reply has provided a solution, but only a temporary one. I'd really want to know how to remove Chromecast completely - now that I no longer have it - rather than simply hiding it.

Cheers.

 

 

Jeran
Community Specialist
Community Specialist

Hey there edinburgh_wg,

Aside from removing your account from Google Play, the steps that Ashepherdson provided are the only manual way of removing a device from Google Play. The devices will remove themselves after they haven't been used in a while. I know some users in the past showed interest in an option to completely remove the device, if you do as well, I'd recommend that you submit feedback to Google.

 

Let us know if you have any other questions!

Thank you,
Jeran

Jeran
Community Specialist
Community Specialist

Hey there edinburgh_wg,

Do you have any more questions or need any additional help? 

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey edinburgh_wg,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran