Thanks for reaching out. I'd like to know more about what's happening so we can sort this thing out.
Looking forward to your response.
Just wanted to see if you still need help. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again.
Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.