03-30-2022 02:34 PM
I have installed all the apps on the Chromecast and just go to the apps like Paramount+, Netflix, and Peacock and have logged into each of these apps so I can just watch with the remote. However, when casting these last couple of days the screen goes black to the Google restart every time I am watching a show. I am not casting from a device, I’ve left myself logged into these apps so that isn’t needed. It worked just fine for months and now this happens every time I try to use any of the apps. I’ve uninstalled apps and added them back and logged in. I’ve restarted my router. I have unplugged the Chromecast, and changed the power source to try different options to no avail. Please help.
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04-08-2022 09:00 AM
03-30-2022 02:36 PM
Oh and I should mention it’s a Sony TV with a Chrome cast and Chrome remote. I think it’s the gen 3 bc the box doesn’t say Ultra.
04-06-2022 04:51 PM
Hi there,
It's me again. How's it going? Did those steps help?
Thanks,
Jennifer
04-03-2022 04:02 PM
Hi Jayhawk81,
Thanks for reaching out and I'm sorry to hear that you are having an issue watching videos on your Chromecast. Let's sort this out.
A few questions:
Try these additional steps:
Let me know how it goes.
Thanks,
Jennifer
04-08-2022 08:21 AM
Hey there,
Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.
Just checking up,
Jeran
04-08-2022 09:00 AM
04-11-2022 05:16 PM
Hi Jayhawk81,
Thanks for getting back to us and glad to hear that this has been sorted out. There are several factors that may cause this like communication between the Chromecast and the network, the apps or the system are not updated, or it could be an issue with the app itself.
You can give us a shout if something comes up in the future. We'll be more than glad to help. In the meantime, do you have other questions and concerns?
Thanks,
Jennifer
04-15-2022 09:13 AM
Hey there,
Did you have any more questions or need any additional help?
Thank you,
Jeran
04-17-2022 09:21 AM
Hi Jayhawk81,
Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks for your help, Jeran.
Regards,
Jennifer