Searching for accessories

[Hefd]

Trying to set up a new chromecast. Keep getting to following see picture. I can’t go through set up at all. Tried restarting etc. any ideas? Took the picture from someone else had the same issue. It also unpaired the remote each time Thanks. 

 

[JenniferV]

Hello Hefd,

Thanks for reaching out. To confirm, can you see any LED light when you press and hold the back and home button on the Chromecast Voice Remote? What type of Chromecast with Google TV do you have, is it the 4K or HD model? Please try to plug in the Chromecast with Google TV on a different HDMI port on your TV and reboot your Wi-Fi router. Plugging in your device into a different TV screen might also help.

Keep me posted.

Regards,

Jennifer

[Jhonleanmel]

Hey folks, 

We appreciate your help here, JenniferV.
Hefd, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Hefd]

Chromecast HD. I plugged it into different tvs/hdmi ports, plugged it into the wall restarted my router. Reset the chromecast. Dont think theres much remaining to do. If i hit back on the remote it might go into set up, then it will automatically restart and erase everything. It with then go back to search for accessories. Thanks for your help!

[JenniferV]

Hello Hefd,

Thanks for getting back to us and for trying the suggested steps. To cover all the bases, could you please perform a factory reset on your Chromecast with Google TV (HD)? Once done, try to set up your device again and check if the same issue will persist.

Best,

Jennifer

[Hefd]

I've done that multiple times and on different tvs. Thanks for your help!

[JenniferV]

Hey there,

Got it. We'd like to dig deeper into this. Could you please fill out this form and let me know once you're done?

Thanks,

Jennifer

[Muddi]

Hi Hefd,

I'm just checking in to see if you had the chance to fill out the form?

Cheers,

Muddi

[JenniferV]

Hello Hefd,

We received your form and thanks for filling it out. I'll hand it over to our team and they'll reach out to you via email anytime soon so keep an eye on your inbox.

Also, please be advised that this thread will be locked after 24 hours.

Thanks for lending a hand, Muddi.

Best,

Jennifer