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pilarolivares81
Community Member

No logro conectarlo a la red wifi, ya lo reinicie en varias ocasiones 

3 REPLIES 3

JenniferV
Community Specialist
Community Specialist

Hi pilarolivares81,

 

Thanks for reaching out. Let's sort this out.

 

A few questions: What type of Chromecast device do you have? How far is your Chromecast from the Wi-Fi router? Are you getting any messages when connecting it to your network? If yes, what was it? If you have rebooted your Chromecast, please also reboot your router and mobile phone. 

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi there,

 

How's it going? Did you manage to get your device working?

 

Thanks,

Jennifer

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran