Skippy menu display on Chromecast + Google TV

[sgk12]

We just started using our new Chromecast with Google TV. Streaming our shows is working perfectly, but when we are on any of the menu pages, the display is extremely skippy. Words and images blink, and appear and disappear randomly, which makes it very difficult to navigate through the menu. Any ideas what could be causing this? 

[JenniferV]

Hi sgk12,

Thanks for reaching out. Is the issue intermittent or constant? Please make sure the Chromecast is securely plugged into the HDMI port on your TV. Switching from a different HDMI port on the TV and rebooting your Chromecast might also help.

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. I wanted to check back in to see if you still need help with your Chromecast device. Feel free to let me know if you do.

Thanks,

Jennifer

[sgk12]

Thank you so much for checking back in! I meant to reply to your earlier message and forgot🤦‍♀️ We ended up returning the Chromecast and buying a TV with Chromecast built in. It works great now haha!

[JenniferV]

Hi sgk12,

Thanks for letting us know. Do you still have other questions and concerns?

Regards,

Jennifer

[sgk12]

We are all set now, thank you!

[JenniferV]

Hey there,

You're welcome! Since you're all good now, I'll be locking this thread. Should you need help in the future, feel free to create a new thread — we'll be more than glad to help!

Best,

Jennifer

[JenniferV]

Hey there,

You're welcome! Since you're all good now, I'll be locking this thread. Should you need help in the future, feel free to create a new thread — we'll be more than glad to help!

Best,

Jennifer