06-17-2022 03:19 PM
I was told by a Google tech that the Chromecast+TV dongle is not compatible to plug into my AVR and should only be plugged into the TV itself. I'm having sound issues while watching Youtube TV. any advice is greatly appreciated
06-21-2022 12:22 PM
Hi madler2u,
Thanks for reaching out. It is recommended to plug in the Chromecast directly to the HDMI port of the TV.
Let's sort this out. A few questions: do you only encounter the sound issues when watching videos from YouTube TV? Have you tried to watch videos from different supported apps? Have you also checked if the same issue persists when casting from your phone to the TV? When you say sound issues, are there no sounds coming out when you're watching or the sound is just not clear? Is your Chromecast plugged into your TV?
Give these steps a try:
Thanks,
Jennifer
06-24-2022 12:26 PM
Hey there,
Did you have any more questions or need any additional help?
Thank you,
Jeran
06-25-2022 06:08 PM
Hello madler2u,
Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks for the help, Jeran.
Regards,
Jennifer