Sound issues

[madler2u]

I was told by a Google tech that the Chromecast+TV dongle is not compatible to plug into my AVR and should only be plugged into the TV itself. I'm having sound issues while watching Youtube TV. any advice is greatly appreciated

[JenniferV]

Hi madler2u,

Thanks for reaching out. It is recommended to plug in the Chromecast directly to the HDMI port of the TV. 

Let's sort this out. A few questions: do you only encounter the sound issues when watching videos from YouTube TV? Have you tried to watch videos from different supported apps? Have you also checked if the same issue persists when casting from your phone to the TV? When you say sound issues, are there no sounds coming out when you're watching or the sound is just not clear? Is your Chromecast plugged into your TV?
 

Give these steps a try:

1. Make sure the Chromecast is connected to the power outlet and check if the TV is on the right input.
2. Please use the Chromecast Voice Remote to check if Chromecast is muted.
3. Make sure the TV is not muted.
4. Use a different HDMI device on the same HDMI input and check if audio works.
5. Use a different HDMI input.
6. Reboot your Chromecast.
7. Unplug your TV and plug it back in.
8. Check if the no audio issue occurs from all apps or only when using the YouTube TV app. If it's only happening with YouTube TV, please clear its cache and data. Reinstalling it might also help.
9. If possible, try to plug in the Chromecast on a different TV.
10. Reset your Chromecast.

Thanks,

Jennifer

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[JenniferV]

Hello madler2u,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help, Jeran.

Regards,

Jennifer