Start up issues on Panasonic TV

[DT55]

When turning my television, my Chromecast with Google TV will boot up display fine, then begin to stutter until finally turning into a blank screen, audio of the menu can still be found. In order for me to get it to work I must turn it off and on again, this happens every time. Has anyone had a similar issue? I cannot find this issue anywhere and for me it has done it day one. Tried all suggested fixes to no avail. Cheers 

[JenniferV]

Hi DT55,

Thanks for reaching out and sorry for the late response.

A few questions — when did the issue start? How long does it take before it stops casting? Did the video buffer or pixelate before it stopped casting?

Give these steps a try:

• Reboot the Chromecast, router, and casting device.
• Play other videos and try other supported apps.
• Clear the data and/or cache of the app that experiences the issue.
• Uninstall and reinstall the app that experiences the issue.
• Turn off any power or battery saving mode.
• Disable and re-enable Automatic date and time and Automatic time zone.
• Check for system updates on the mobile device.
• Try to cast from another mobile device.
• Perform a factory reset on your Chromecast.

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hi DT55,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer