Stops casting when trying to cast live videos from YouTube

[Yuri_WA]

Hello. When trying to cast live videos from YouTube, it stops and shows a message on a right side stating that I have some kind of restriction mode anabled and I need to change that in some settings. But I have not turned on any restriction mode and I can't find that option in settings.

What can this be and how to turn it off? Thank you.

[JenniferV]

Hi Yuri_WA,

Thanks for reaching out. What type of Chromecast device do you have? Is this only happening when casting from YouTube or across all apps? If the issue is isolated with YouTube app, try the steps below:

1. Open the YouTube app.
2. At the top right, tap your profile photo.
3. Tap Settings. General.
4. Turn on or off Restricted Mode.

You can also reach out to YouTube support for further help.

Thanks,

Jennfier

[JenniferV]

Hello there,

I want to make sure you're all good — did the steps help?

Regards,

Jennifer

[JenniferV]

Hey Yuri_WA,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer