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Streaming apps not working on chromecast

Jeffycakes1
Community Member

So I have called everyone possible for this situation, hopefully someone can please help me out here. 

All of my streaming apps are not working on my chromecast, either they don’t work at all and then it crashes with a “something went wrong” error or it will start playing and then give me an error code that has to do with a poor connection. 
Thinking it was my router I bought a new router which is a mesh network (yes I tried setting up a guest network with the 2.4 only and connecting to that) the network is working totally fine with all my other devices. 
My internet connection is fine with high internet speeds (180 mbps). I can watch the videos on my phone on the streaming apps and they work fine. It’s only when I try and cast that it doesn’t work. 
I called my isp and they told me I had to call Google, I called Google and they had me set up a mobile hotspot and connect the chrome cast to that and it worked. So then Google told me to call my isp, I called them back and then they told me my internet connection was fine so it was on Google and to call them. So then I called the manufacturer of my router to see if they could help me. They could not. They had me change the dns ip address to 8.8.8.8 and secondary to 8.8.4.4. Which did nothing and then they said it was not on them and they don’t offer support for chrome casts. This is happening on both chromecasts I own connected to 2 different tvs in my house. 

please hellllppppppppp 

5 REPLIES 5

Kismetwoof
Community Member

I’m having the same issue! Sorry I’m no help, I’m looking for an answer too 

Jeran
Community Specialist
Community Specialist

Hey there Jeffycakes1,

I apologize about the late response, thank you for being patient! Were you able to fix that casting issue? If not, I'd be happy to help out, as I know networking issues can be a headache to resolve on your own. Let me just ask you some questions about what's happening:

  • When did this issue start happening?
  • Does this issue occur on both a 2.4GHz network and a 5GHz network?
  • Is your 5GHz network's channel range set to a lower range? (36-48)
  • What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from Jeffycakes1, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran