My Chromecast froze today, rebooted and has been stuck on the g logo ever since. I've tried multiple power sources, adapters and hdmis and it's all the same. My Chromecast is only 3 or 4 months old. It will not factory reset either. The unit boots, the led turns amber then goes white. No matter when I hold the button or how long it never blinks or changes from white. I've tried to fill out the forms in other posts but have gotten no response
I'm sorry to hear that you haven't heard back from Chromecast Support after filling out your form. I know I wouldn't want to wait this long for support either. If you would like to talk with Chromecast Support as soon as possible, please follow this link. You will have to go through the initial prompt, then you will have a couple of methods on how to contact them.
I hope this helps, and if you have any other questions or concerns for me, please let me know.