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Subtitles show on Dancing with the Stars on Disney,+. They are off in the settings.

neteisme
Community Member

When casting Dancing with the Stars , which is live on Disney+, the subtitles are on the tv screen. They are not enabled on the phone, app, or tv. They do not appear on any other movie or show. 
I called Apple, Disney +, and they said contact Google. What is the problem?. 

1 Recommended Answer

neteisme
Community Member

Yes. I still need help. I needed an update on my phone and i thought if it was updated, the problem would stop. But the subtitles are still on the screen. Subtitles are turned off in my tv, on the Disney app, and on my iphone settings. 

View Recommended Answer in original post

8 REPLIES 8

MplsCustomer
Bronze
Bronze

Jeff
Community Specialist
Community Specialist

Hi out of court,

I just wanted to jump in real fast to see if you saw the reply from MplsCustomer and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

Jeff
Community Specialist
Community Specialist

Hey neteisme,

I just wanted to follow up once more to see if you were still needing some help here. If so, just let us know.

Thanks,
Jeff

neteisme
Community Member

Yes. I still need help. I needed an update on my phone and i thought if it was updated, the problem would stop. But the subtitles are still on the screen. Subtitles are turned off in my tv, on the Disney app, and on my iphone settings. 

neteisme
Community Member

I called Apple, and Disney and they could not help. 

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Thanks for the help here, MplsCustomer and Jeff.

 

neteisme, we're sorry for the late response. Do you still need help? If yes, could you try to clear the cache and data of the Disney+ app then reinstall it? Rebooting your Chromecast and mobile device might also help.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello neteisme,

 

It's me again. I want to make sure you're all good — how did the steps go?

 

Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there.,

 

It's been a while since this thread was last updated by any affected customers so, I'll go ahead and lock this after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer