Subtitules Star + in chromecast

[Sebaavr]

When casting star+, subtitules aparences changes without reason and its really anoying. I cant fix it and happends with this app only. 

[Jeran]

Hey there Sebaavr,

I'm sorry to hear that the Star+ app is having issues with its subtitles. This would bug me as well, so I'd be happy to help you out! First, make sure your Chromecast is up-to-date on its firmware. Then, go ahead and clear out the cached app data for the Star+ app. Finally, if the problem persists, go ahead and uninstall the Star+ app and reinstall it.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

[Juni]

HI there,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Thanks,

Juni

[Sebaavr]

Hi, it didn't work :(. Now im having the same problem casting disney+.

I tried with other android devices and its the same.

Casting from google chrome in windows works perfectly.

[Azarco]

Hey Sebaavr,

Thanks for the update. Could you try logging out from your Star + and Disney + app? Once done, reinstall your apps one more time then log back in. If the issue persists, try contacting the app support for additional help.

Best,

Alex

[Azarco]

Hello there,

It's us again. We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any trouble from here, as we would be happy to take a closer look and assist you further.

Regards,
Alex

[Azarco]

Hi Sebaavr,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks,

Alex