03-21-2022 01:24 AM
I've had Youtube premium for a while and never had ads, but since I reset the router my Youtube Kids have been getting Ads before a video. I am still logged in my same google account so not sure why its suddenly happening.
03-27-2022 04:10 PM
Hi Meesuseff,
Thanks for reaching out and sorry to hear about that. Let’s sort this out.
Quick question — is this both happening when casting/streaming a video to your TV and watching directly from the YouTube Kids' app? Please try to reboot your Chromecast with Google TV and sign out/in your account. Uninstalling and reinstalling the YouTube Kids app might also help.
If the issue persists, please reset your Chromecast with Google TV.
Keep me posted.
Thanks,
Jennifer
04-02-2022 05:38 PM
Hi Meesuseff,
Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Jennifer
03-30-2022 05:32 PM
Hey there,
It's me again. I want to make sure you're all good — did those steps help?
Regards,
Jennifer