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Suddenly getting Youtube (Kids) Ads on premium account

Meesuseff
Community Member

I've had Youtube premium for a while and never had ads, but since I reset the router my Youtube Kids have been getting Ads before a video. I am still logged in my same google account so not sure why its suddenly happening.

3 REPLIES 3

JenniferV
Community Specialist
Community Specialist

Hi Meesuseff,

 

Thanks for reaching out and sorry to hear about that. Let’s sort this out.

 

Quick question — is this both happening when casting/streaming a video to your TV and watching directly from the YouTube Kids' app? Please try to reboot your Chromecast with Google TV and sign out/in your account. Uninstalling and reinstalling the YouTube Kids app might also help.

 

If the issue persists, please reset your Chromecast with Google TV. 

 

Keep me posted.

 

Thanks,

Jennifer
 

JenniferV
Community Specialist
Community Specialist

Hi Meesuseff,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Thanks,

Jennifer


 

JenniferV
Community Specialist
Community Specialist

Hey there,

 

It's me again. I want to make sure you're all good — did those steps help?


Regards,

Jennifer