TV has gone offline and I can’t reestablish it on my Google network

[Weim-mom]

TV shows as offline. Unable to establish a connection, Google remote won’t work and I can’t access the tv remote because it is offline. Chromecast has solid white light. I’ve tried restarting both the tv and the chromecast. 

[JenniferV]

Hi Weim-mom,

Thanks for reaching out and I'm sorry to hear about that. Let's sort this out.

Quick questions: when did the issue start? Aside from offline message, does your TV shows a black screen or no signal message?

Try these steps:

1. Reboot your Wi-Fi router.
2. Plug the Chromecast to a different HDMI port on the TV.
3. Test the Chromecast on another TV screen.
4. Factory reset the Chromecast.

Thanks,

Jennifer

[JenniferV]

Hello there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[Weim-mom · Accepted solution]

I was able to resolve it with a factory reset. Thanks. 

[JenniferV]

Hey Weim-mom,

Awesome! Glad to hear that the issue is now resolved. In the meantime, do you still have other questions and concerns?

Regards,

Jennifer

[JenniferV]

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. If you need help in the future, you know where to find us.

Best,

Jennifer