Talkback on for YouTube only

[AlbieTheCat]

YouTube on Chromecast has talkback turned on. Chromecast it self has it turned off...    How do I disable talkback on YouTube??

Many thanks in advance

[Zo]

Switch to Apple TV

[Csseygk]

Same issue here

[ryanholden]

Same issue here, very strange. Switching to a different device seems to be the only option..

[Jeran]

Hey there AlbieTheCat,

I apologize about the late response on this, thank you for being patient! Were you able to fix that talkback issue? If not, I'd be happy to help out, as I know that being stuck on would back me as well. Let me just ask you some questions about what's happening:

• When did this issue start happening?
• What is the firmware version of your Chromecast?
• Does this occur when casting the YouTube app, or using the app on Google TV?
• Have you cleared the cached YouTube app data?
• What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[ryanholden]

• When did this issue start happening? 
  Sometime during the initial setup of the device.
• What is the firmware version of your Chromecast?
• It had the latest firmware as of 1 month ago. I will check when I can.
• Does this occur when casting the YouTube app, or using the app on Google TV?
• When using the YouTube installed on the Google TV. No casting involved.
• Have you cleared the cached YouTube app data?
• Yes, multiple times. Uninstall and reinstalled as well.
• What troubleshooting steps have you already tried?
• Ensure TalkBack service is turned off. Restarted device multiple times. Ensured YouTube App is up to date. Ensured device updates are up to date.

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran