07-25-2022 07:02 PM
Hello, I have 2 Chromcasts at my home, one is generation 1 and the other is third generation and the 2 Chromcasts are connected to the same Wi-Fi network. the problem is that the 1gen chromcast stopped being detected. restore to factory settings. and when configuring with home it connects to the wi-fi, it confirmed the code and then it is no longer there and it is with the information of the time and the hs correctly. Thank you
07-27-2022 03:57 AM
Let me know what happens, when your newer Chromecast is switched off totally from the outlet? Does the first one work then?
07-28-2022 09:26 AM
the problem is in the chromcast 1 gen.
it is not found on the network.
In the configuration from Home I configure the Wi-Fi but when I want to make the first transmission it does not find the device.
The chromcast 2 I use as a reference that has no problems, only 1 and on a 2.4Ghz network.
Thank you for your time 🙏
07-27-2022 08:35 PM
Try the following and let us know if it worked for you.
If none of the above works, then visit this article having all the details of Chromecast Not Showing up.
07-28-2022 09:31 AM
Hi, thanks for your response.
perform step 1 and 3. I don't know how to execute step 2.
I can't see the chromcast1 after config wifi in istallation on Home.
How do I force the update?
If it's already factory reset.
thanks for your answer.
07-29-2022 12:12 AM
In normal way, from factory status, update is executed automaticaly. I dont know what happens in case, that this particular device was previously updated. I am not sure if it comes back to the previous version or to the last updated one and only settings are resetted. Usually factory reset propably keeps the last already updated ver. of the system. This is the question to Google.
I didn't have a reason to reset my device, so I am not sure.
Hey, Google team! What would you answer?
08-02-2022 06:38 PM
Thanks for the help here, robus_pl and DigitforPC.
Octacba, if you're still having trouble setting up the Chromecast, please manually connect to the Chromecast SSID. Here's how: Go to the phone Settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again.
08-03-2022 06:45 AM
Hello Jennifer, I did the procedure you mention about 5 times and I was not successful.
Every time I do it, the procedure stops after the Wi-Fi connection, I define the name of the device (bedroom, dining room, etc.) and it must perform the first cast. I remember that it is the first generation chromcast.
Is there a way to force updates?
or another different procedure?
08-03-2022 11:56 PM
Thanks for the update. There's no option to force update the device since the software update is send over the air.
If it didn't connect to the Wi-Fi when your phone is connected to the Chromecast SSID, please reconnect your phone to your Wi-Fi network and force close the Google Home app then try again. If the same issue persists, reboot your Chromecast again and do the set up. You may also try to connect it to a mobile hotspot to check if it will be able to connect.
08-06-2022 11:51 PM
It's me again. How's it going? Did you manage to get your device working?
08-07-2022 11:58 PM
Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
08-08-2022 09:34 AM
Thank you Jennifer for your help.
It hasn't worked 😓.
I think it's an update problem or some failure in the wifi of the chromcast.
I already bought a new one, maybe with more time I will try to solve it again to use it again and not generate unnecessary garbage.
Thank you so much.
08-08-2022 11:00 PM
I understand. If you would like to continue troubleshooting your device, please let me know. We're always here for you.
08-10-2022 09:28 AM
Thank you Jennifer.
What other troubleshooting could I do?
1- Reset the chromecast to factory.
2- connect to wifi the first time.
3- once connected to Wi-Fi, the device disappears from the network, but it is online, because I see the weather, the weather and the images.
I did this several times. What do you suggest I do now?
throw it away? It's a joke.
I remain attentive to your comments.
08-10-2022 11:27 PM
Thanks for getting back to us. Since you have another Chromecast device, please try to swap the location of the devices and test. Also, if you have mobile data, please try to set up the Chromecast using it. Trying to use a different mobile phone for setup might also help.
08-11-2022 08:19 AM
Hello, ok today I do that test and I'll tell you how it went, I'm also going to try another Wi-Fi network (I didn't do that).
When I do the tests I comment on the results.
Thank you 🙏
08-13-2022 07:42 PM - edited 08-16-2022 07:53 PM
How's it going? Were you able to try the suggested steps?
08-16-2022 07:55 PM
I don't want to be a nudge but I'd like to check if you still need help. Feel free to let me know if you do.
08-17-2022 08:50 PM
I haven't heard from you in a while so I’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.
08-18-2022 12:39 AM
I believe you have noticed that WI-Fi connectivity is a kind of problem in case of chromecast in general.
Please pass it to higher level of support to look into.
Let me know if chromecast has any limitations in remembering Wi-Fi connectivity. Also Is it possible, that chromecast can remember some configured Wi-Fi connections, can we setup our chromecast to not change Wi-Fi connetions? Does it collect any logs with Wi-Fi status?
What happens with Wi-Fi connectivity history after reset of the chromecast, does it still remember previous Wi-Fi connectivity settings? Also if we have done update, what happens with chromecast software after reset? Do we get factory baby software, or do we get updated software with no settings selected?
Can you tell us something about chromecast hardware? Mostly about physical Wi-Fi module. Its antenna shape and position. What is the best way to keep it? Can we keep it horizontally?
08-24-2022 11:49 PM
The Chromecast devices can only remember one network at a time. While there's no limitations in remembering Wi-Fi connectivity, your Chromecast can't switch to another network as long as it's already connected. The only reason why your Chromecast gets disconnected is that when there's an update on the device or on your router and if you have a band steering network that automatically switches the band. Also, once you reset the Chromecast, it will delete all the information and data usage on the device.
For software updates, nothing happens with the Chromecast. It will only receive bug fixes and improvements. Also, it is only recommended that you keep your devices closer to each other and you have a stable Wi-Fi network to ensure that you get the best experience in using the device. For hardware and software information, you can check this support website article to learn more.
08-25-2022 11:47 PM
You aware, that some questions were not answered...
Also mentioned artice doesn't give me the answer in total.
08-29-2022 05:45 PM
What questions are you referring to? Is it about the physical position of your Chromecast at the back of the TV? There's no recommended position on how you plug in your Chromecast. As long as it can reach the network, it should be good to go. Also, it doesn't collect any Wi-Fi logs.
08-30-2022 12:21 AM
Two questions left:
Also if we have done update, what happens with chromecast software after reset? Do we get factory baby software, or do we get updated software with no settings selected?
Can you tell us something about chromecast hardware? Mostly about physical Wi-Fi module.
08-31-2022 08:57 PM
To answer your questions, if you do a factory reset on the Chromecast device, the settings will be wiped but the device firmware stays the same. With regards to the physical Wi-Fi module, we don't have any info to share about that. For the Chromecast hardware, we only have the info provided on the link I've shared with you previously.
09-03-2022 09:32 PM
I wanted to check if you still need help. Feel free to let me know if you do.
09-04-2022 10:18 PM
Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need help in the future and we'd be glad to assist you.