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Trouble with Youtube app accounts

PossiblePie
Community Member

I apologize as I can't find the correct category, this isn't chromecast, just a TCL Google TV. 

 

My husband and I both use the TV, we frequently use Youtube and in the past were able to access both of our accounts on the app just by switching accounts. However, for some reason, today this just ended. I went to switch the account to mine and it just went to the pop up to select a Google account, not a youtube account. My account is still listed under "other accounts" but only gives the option to remove. There's no way to add an additional Google account that I am aware of. 

 

This is frustrating because I use YouTube most often. It worked perfectly until today and no settings were changed that I am aware of. 

 

Is there a fix for this? I refuse to believe multiple accounts on Google TV is not allowed, especially when I pay for youtube premium. There is the potential my son messed with settings so if someone can help me it will be appreciated, thank you. 

5 REPLIES 5

IamWes718
Community Member

Karma can hit back hard sometimes especially from the Wes M but to get rid of my account you have to log out the delete it from the App & then Add The Wes acct or cmh acct

 

 

 

 

 

 

CMH Old Man

Dan_A
Community Specialist
Community Specialist

Hi IamWes718,

 

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

 

Thanks,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there,

 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

 

Best,

Dan

PossiblePie
Community Member

SOLUTION FOUND:

 

just in case anyone sees this and has a similar issue, I found a solution.

 

It is extremely simple I cannot believed it worked. Going to SETTINGS>SYSTEM>RESTART  allowed me to be able to completely access the "other account" on Google TV. 

Dan_A
Community Specialist
Community Specialist

Hi folks,

 

@PossiblePie, woohoo! Glad to hear that this has been sorted out and thanks for sharing your resolution in the Community. Let me know if you have other questions and concerns. We're here to help.

 

@IamWes718, I want to make sure that you're all good ― how is it going with your device? Still need help?

 

Best,

Dan