cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Trouble with casting on google tv

Jstar
Community Member

Hi All.

purchased a TCL QUHD google tv with built in chomecast and I cannot get casting to work. It casts and tv screen says ready to cast, will show the movie iv picked like it’s going to load, but then goes back to ready to cast screen.

iv checked modems and made sure tv and phone (iPhone) are on same settings, checked for updates on both tv and mobile, deleted and  re installed apps, did a full reset of the tv…and still getting same issue.

However as a last resort I decided to try and connect my old chrome cast into HDMI port and go the old way, and I can cast to it and will play content.

Please help as part of reason I got this tv was for the built in casting. 
thanks all.

3 REPLIES 3

JenniferV
Community Specialist
Community Specialist

Hi Jstar,

 

Thanks for reaching out. Please try to cast videos from a different Chromecast-enabled app and try again. If the same issue persists, and it is working when using a separate Chromecast dongle, please reach out to your TV manufacturer for additional help.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi there,

 

It's me again.How's it going? Still need help?

 

Best,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi Jstar,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer