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Two chromecast tv logged in on my Google account

Simonslong74
Community Member

Hi I have Google chromecast tv and when I go on to my Google account under devices it has my chromecast and then it has another but its a blackout pic. 

Does this mean someone is using my chromecast or is it due to me having Google home with outdoor IQ cam

3 REPLIES 3

Jeran
Community Specialist
Community Specialist

Hey there Simonslong74,

I apologize about the late response, thank you for being patient! Were you able to fix that account issue? If not, I'd be happy to help out, let me just ask you some questions about what's happening:

  • When did this issue start happening?
  • What version of Google Home are you using?
  • Are you able to remove this extra device?
  • What happens when you try to cast to this device?
  • What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from Simonslong74, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran