Unable to download local App in Australia when using Chromecast

[cienciamajica]

Hi,

I am having issues downloading a local streaming app. and keep getting a message saying, "This item is not available in your country." I recently moved from the US to Australia and I got a Chromecast TV here. I believe, it thinks I'm still in the US, however, I changed the location on my account in google and am still unable to install and download Apps from Australia.  Can someone please provide some guidance?

Thank you!

Carlos

[Azarco]

Hey cienciamajica,

Thanks for reaching out. I'm sorry for the trouble this has caused, let's check what's going on with your device. A few questions: What app are you trying to install on your device? Is it only happening on a particular app or all the apps?

Give these steps a try:

• Reboot your Chromecast device.
• Check if there's an available update on your device.
• Try checking if the location is on.
• Reset your Chromecast.

Keep us posted.

Best,

Alex

[Azarco]

Hey there,

Checking back in if you've tried the steps above. Let me know if you still need my help.

Thanks,

Alex

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from cienciamajica, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Azarco!

Best regards,
Jeran