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Unable to locate MAC id

jemough
Community Member

I am trying to set up, and I need the MAC id in order to be recognized by my university network. The online community says to click on the settings on the connect to wifi page and click show “MAC id”. When I do this, it says it is unable to display it and to look on the device. I haven’t been able to find any physical numbers that match those of an ID on the device itself or on the box. 

3 REPLIES 3

JenniferV
Community Specialist
Community Specialist

Hi jemough,

 

Thanks for reaching out. What type of Chromecast device do you have? If you have a regular Chromecast device, you may get the MAC address during the initial set up. Here's how: from the connect to Wi-Fi screen, at the top right, tap the 3 dots > Tap Show MAC address.

 

On the other hand, if you have a Chromecast with Google TV, you will not be able to locate the MAC address during the initial setup. Please set up your Chromecast with Google TV using a different Wi-Fi network or hotspot. Afterwards, follow the steps below to locate the MAC address:

 

  1. From the Google TV home page, go to Settings.
  2. Select System.
  3. Select About.
  4. Select Status.
  5. On the right side, you should find the MAC address.

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello there,

 

How's it going? Do you still need help?


Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey jemough,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer