Unable to set up Chromecast Audio for no apparent reason

[egyjoóerik]

Hello,

I've recently moved and when I wanted to start using my CCA, I discovered that for no apparent reason I am completely unable to either continue using it with previous settings or set it up from scratch. I have moved before, the wifi name and password has always been the same, it has never caused an issue up until now.

When I try to set it up in th Google Home app there are two main results I get, and one produces several sub-issues. One, and the most frequent one is the CCA never showing up in the app (nor among the wifi networks for that matter). Two, it shows up (although it's completely random, 3 days ago it showed up a couple of times, now it hasn't done it for 3 days), but the setup process fails for different reasons.

1. After it says the CCA is connected, when you're asked to choose a wifi network to connect to, no network is displayed. Manual input doesn't work either.

2. The wifi networks show up but when I choose one, it either says 'unable to communicate with the device' or something along the lines of 'connection failed, please check you network name'.

So, either the CCA never shows up in the app, rendering it impossible to start the setup process, or on the very rare occasions that it does show up, connecting it with the wifi fails for one of the above two reasons.

I have literally tried everything that I was able to find on the Internet to remedy this, including but not limited to:

- Rebooting my phone

- Rebooting the CCA (unplugging it, then plugging it back in after some time)

- Factory resetting the CCA by holding down the physical button

- Rebooting my router

- Renaming the Internet connection to something different

- Both 5 GHz and 2.4 GHz

- Trying to set it up using a different cellphone (albeit it was a iPhone, not an Android device)

I am completely desperate and out of ideas before. Like I said, I've moved houses before and it was never an issue. It would always just connect to the same wifi it had connected to in the previous location.

Any ideas what else I could do?

[egyjoóerik]

One other thing I can add which I have since noticed is that even after factory resetting the CCA with the physical button, it will blink orange for a little white then go straight to solid white light as if it were connected to a network. No blinking white light that would mean it is ready to be connected.

[PapaSkoo24]

I'm in the same boat here so following ....👁‍🗨

[JenniferV]

Hey folks,

Thanks for reaching out and for doing some steps beforehand — it's a big help! To cover all the bases, please manually connect the Chromecast Audio to the Chromecast Audio SSID. Here's how: go to the phone’s Settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set it up again.

Let me know how it goes.

Thanks,

Jennifer

[egyjoóerik]

Hi Jennifer,

How do I know what the default SSID of my CCA is? It hasn't shown up among my available wifi networks when turned on for a week now. I remember it having a 4-digit number from when it last appeared but I haven't memorized it.

[egyjoóerik]

On a related note, why does my CCA have a solid white light after a factory reset as if it were connected to a network? Shouldn't a factory reset completely erase its previous settings and connected networks?

[egyjoóerik]

Hello, could you please advise on any next possible steps?

[JenniferV]

Hi egyjoóerik, 

The Chromecast SSID can be found in the Wi-Fi section on your phone settings. You can follow the steps I've listed above on how to connect to the Chromecast SSID. 

With regards to factory reset, yes, resetting the device means that it will delete all the data and settings on your device. To make sure you've successfully reset your Chromecast Audio, please check the instruction from this support website article. 

Thanks,

Jennifer

[egyjoóerik]

Hi Jennifer, like I said, the CCA doesn't show up in my wifi settings with its own SSID. 

I would be happy to manually connect to it, but I don't know what SSID (and password, if it's needed) to enter.

[egyjoóerik]

---

@JenniferV wrote:

Hi egyjoóerik, 

The Chromecast SSID can be found in the Wi-Fi section on your phone settings. You can follow the steps I've listed above on how to connect to the Chromecast SSID. 

With regards to factory reset, yes, resetting the device means that it will delete all the data and settings on your device. To make sure you've successfully reset your Chromecast Audio, please check the instruction from this support website article. 

Thanks,

Jennifer

---

I can confirm that I performed the factory reset as described in the article you linked at least 20 times over the past week.

Same result every time: stars blinking orange, then goes straight to solid white light. No white blinking whatsoever.

[PapaSkoo24]

Hi Jennifer,

I just tried setting up with the SSID.

It will connect and then say, "no internet."

Then when trying to connect to the Chromecast it again says "unable to communicate with my chromecast" 

- Zach

[JenniferV]

Hey folks,

Thanks for trying and I appreciate your efforts. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Best,

Jennifer

[egyjoóerik]

Hi Jennifer,

I've filled out the form. Looking forward to your response.

Thanks,

Erik

[JenniferV]

Hi there,

egyjoóerik, we got your form and thanks for filling it out. I'll hand it over to our team and they'll reach out to you via email anytime soon so keep an eye on your inbox.

PapaSkoo24, we haven't received your form. Were you able to fill it out?

Regards,

Jennifer

[JenniferV]

Hey PapaSkoo24,

It's me again. How's it going? Still need help?

Thanks,

Jennifer

[egyjoóerik]

Hi Jennifer, I haven't heard from anyone about this yet. Should I be worried or will they pick it up shortly?

[JenniferV]

Hello there,

egyjoóerik, I'm sorry for the late response. I've checked your case and it shows that one of our Senior Specialists already reached out to you via email. Please check your inbox and continue the conversation there to further assist you.

PapaSkoo24, just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.
 

Best,

Jennifer