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Unable to set up

Looka
Community Member

Unable to find the Chromecast device on the list of setting up a device on my iPhone's google home app

1 ACCEPTED SOLUTION

davidking
Gold Product Expert
Gold Product Expert

Hi Looka,

What colour is the light on your Chromecast? What is displayed on the TV screen? If you don't see your Chromecast in the Google Home setup process, you can try these alternative steps. First make sure both Wi-Fi and Bluetooth are turned ON on your phone or tablet.

  1. Go to the Wi-Fi settings on your mobile device.

  2. Open the list of available Wi-Fi networks and look for an available network with the name “ChromecastXXXX" (where XXXX is a random number).

    Note: If you previously set up your Chromecast and haven't factory reset it, look for the name of the Chromecast that you assigned to it in the list of available networks on your mobile device.

  3. If you can successfully connect to the Chromecast Wi-Fi network in your Wi-Fi settings, open the Google Home app and try to set up the device.

View solution in original post

3 REPLIES 3

davidking
Gold Product Expert
Gold Product Expert

Hi Looka,

What colour is the light on your Chromecast? What is displayed on the TV screen? If you don't see your Chromecast in the Google Home setup process, you can try these alternative steps. First make sure both Wi-Fi and Bluetooth are turned ON on your phone or tablet.

  1. Go to the Wi-Fi settings on your mobile device.

  2. Open the list of available Wi-Fi networks and look for an available network with the name “ChromecastXXXX" (where XXXX is a random number).

    Note: If you previously set up your Chromecast and haven't factory reset it, look for the name of the Chromecast that you assigned to it in the list of available networks on your mobile device.

  3. If you can successfully connect to the Chromecast Wi-Fi network in your Wi-Fi settings, open the Google Home app and try to set up the device.

View solution in original post

Jeran
Community Specialist
Community Specialist

Hey there Looka,

 

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

 

Just checking up,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there!

 

We haven't heard back from Looka, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

 

Thank you for your help, David!

 

Best regards,

Jeran