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Unable to show Google Camera on Chromecast

dstncaldwell
Community Member

I am unable to ask Google Assistant or use a automation to show my Google Cameras on any Chromecast device (I have 7 Chromecast devices). I get a grey screen that has a camera with a line in the center of the screen. I am however able to show my camera's on my Google Home Hubs. 

I am not sure what happened because this has been working for months now and all of sudden I started getting the grey screen. 

I have factory reset a Chromecast and didn't seem to help. I rebooted my WIFI and rebooted my camera's. Nothing has helped.

Any help is appreciated!

20 REPLIES 20

dstncaldwell
Community Member

Here is a picture of the screen I getPXL_20230107_160252870.jpg

getting the same exact thing on my chromecast from my nest doorbell 2nd gen.

It must be a bug. Not many people use this for it to be noticed. I use this everyday, missing it a lot!  I did submit a ticket to Google hoping they reply on here or to the ticket soon.

I have seen a lot of people complaining of this but haven't seen any solutions yet and they all seem to be recent.

Same with me.  I wish I didn't pay 150 bucks for this cam

I love the camera's they work great just need this resolved. 

JillG
Diamond Product Expert
Diamond Product Expert

Hi,

Can you try a sequential reboot on the devices Wi-Fi router, Nest Cameras, Google Home devices and Chromecast. If that doesn't help try factory reset your Chromecast device. 

Let us know how it goes. There seems to be a few users reporting similar.  

Jill

When I submitted a support ticket via Google One. They asked me to reboot my wifi and reset my Chromecast device. Both didn't resolve this issue. I did reboot one of my hubs as it was hung up and didn't seem to help either. Should I still do as you requested?

JillG
Diamond Product Expert
Diamond Product Expert

Thanks for trying the suggestions and this issue has been escalated to our Community Specialists from Nest. 

 

Thank you! My support ticket with Google is 7-1954000033887 if that helps. 

dstncaldwell
Community Member

I tested this morning and it is now working! Thank you everyone for you time and support!

What did you do to fix it if you don't mind sharing.

I didn't do anything. I tested today and it is working again. Is yours not working?

I have not tried today.  I will when I get home from work and report back.

Ok you should be good now. I am guess Google did something on their side to resolve this.

Yes, you are right.  I think they did something on their end because all is working now.

Thanks Jeff! I am glad they resolved this. I still have yet to hear on my support ticket.

Jeran
Community Specialist
Community Specialist

Thank you for helping out on this thread, JillG!

Hey there everyone,

I'm just checking up on this thread, and I'm glad to hear that the issue seems to be resolved! Just to be safe, is there anyone here that is still running into this problem? If so, please let me know.


Best regards,
Jeran

I am good! Thank you for following up!

Jeran
Community Specialist
Community Specialist

Hey dstncaldwell,

 

Awesome! Thank you for letting me know! In that case, if no one is running into this issue, I'll go ahead and lock up this thread in 24 hours. If I happen to lock this thread and someone is still having this problem, feel free to create a new thread.

 

Best regards,
Jeran