01-09-2023 06:57 AM
I am unable to ask Google Assistant or use a automation to show my Google Cameras on any Chromecast device (I have 7 Chromecast devices). I get a grey screen that has a camera with a line in the center of the screen. I am however able to show my camera's on my Google Home Hubs.
I am not sure what happened because this has been working for months now and all of sudden I started getting the grey screen.
I have factory reset a Chromecast and didn't seem to help. I rebooted my WIFI and rebooted my camera's. Nothing has helped.
Any help is appreciated!
01-09-2023 06:58 AM - edited 01-09-2023 06:58 AM
Here is a picture of the screen I get
01-09-2023 01:45 PM
getting the same exact thing on my chromecast from my nest doorbell 2nd gen.
01-09-2023 01:50 PM
It must be a bug. Not many people use this for it to be noticed. I use this everyday, missing it a lot! I did submit a ticket to Google hoping they reply on here or to the ticket soon.
01-09-2023 01:53 PM
I have seen a lot of people complaining of this but haven't seen any solutions yet and they all seem to be recent.
01-09-2023 07:48 PM
Same with me. I wish I didn't pay 150 bucks for this cam
01-10-2023 05:55 AM
I love the camera's they work great just need this resolved.
01-09-2023 02:07 PM
Can you try a sequential reboot on the devices Wi-Fi router, Nest Cameras, Google Home devices and Chromecast. If that doesn't help try factory reset your Chromecast device.
Let us know how it goes. There seems to be a few users reporting similar.
01-09-2023 02:36 PM
When I submitted a support ticket via Google One. They asked me to reboot my wifi and reset my Chromecast device. Both didn't resolve this issue. I did reboot one of my hubs as it was hung up and didn't seem to help either. Should I still do as you requested?
01-10-2023 06:56 AM
Thanks for trying the suggestions and this issue has been escalated to our Community Specialists from Nest.
01-10-2023 06:58 AM
Thank you! My support ticket with Google is 7-1954000033887 if that helps.
01-11-2023 05:39 AM
I tested this morning and it is now working! Thank you everyone for you time and support!
01-11-2023 08:02 AM
What did you do to fix it if you don't mind sharing.
01-11-2023 08:04 AM
I didn't do anything. I tested today and it is working again. Is yours not working?
01-11-2023 08:06 AM
I have not tried today. I will when I get home from work and report back.
01-11-2023 08:07 AM
Ok you should be good now. I am guess Google did something on their side to resolve this.
01-12-2023 08:10 AM
Yes, you are right. I think they did something on their end because all is working now.
01-12-2023 08:42 AM
Thanks Jeff! I am glad they resolved this. I still have yet to hear on my support ticket.
01-12-2023 09:58 AM
Thank you for helping out on this thread, JillG!
Hey there everyone,
I'm just checking up on this thread, and I'm glad to hear that the issue seems to be resolved! Just to be safe, is there anyone here that is still running into this problem? If so, please let me know.
01-12-2023 10:44 AM
I am good! Thank you for following up!
01-12-2023 10:50 AM
Awesome! Thank you for letting me know! In that case, if no one is running into this issue, I'll go ahead and lock up this thread in 24 hours. If I happen to lock this thread and someone is still having this problem, feel free to create a new thread.