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Unplug Chromecast because it disconnects.

Keith6
Community Member

Just set up a new Cast 4K.  When we switch TV inputs, Cast disconnects and has to be unplugged, then plugged back in.  Do we have a setting wrong?

3 REPLIES 3

Jeran
Community Specialist
Community Specialist

Hey there Keith6,

I apologize about the late response, thank you for being patient! Were you able to fix that disconnecting issue? If not, I'd be happy to help out! First thing, I would make sure the Chromecast is powered by a wall outlet, and not by the TV. Also, try changing the HDMI port that the Chromecast is connected to, as maybe it's not working properly on that particular port.


I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there Keith6,

Do you have any more questions or need any additional help? 

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey Keith6,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran