Using Chromecast Ultra via Google Home voice

[Iced]

Until recently I was able to operate the Chromecast Ultra integrated in the Google Home app by voice ("switch on" switched on the TV via the Chromecast connected to HDMI) this has recently stopped working.

 Why is this and is there a solution?

[JenniferV]

Hi Iced,

Thanks for reaching out. Let's sort this out. Quick question — what is the make and model of your TV?

Try these steps:

1. Make sure that your Chromecast firmware version is updated.
2. Make sure your TV's firmware is updated by checking the TV user manual. You may also contact your TV manufacturer to verify.
3. Make sure CEC is turned on (for some TVs, adjusting certain settings can turn off CEC automatically).
4. Switch Chromecast to a different HDMI port.
5. Unplug the TV, wait 10 minutes, and plug it back in. 
6. Try using a different voice command.
7. Reboot your Chromecast.
8. Reset your Chromecast.

Let me know how it goes.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again — how's it going with your Chromecast Ultra? Did those steps help?

Best,

Jennifer

[Iced · Accepted solution]

Tisch you, the problem has been fixed after a reintegration in Google Home app.

[Jeran]

Hey there Iced,

Thank you for coming back with your fix, that should help others who are experiencing the same issue! Did you have any other questions or concerns that we could address today?

Best regards,

Jeran

[JenniferV]

Hi Iced,

Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Jennifer

[JenniferV]

Hi Iced,

Since we have not received any more replies for quite some time, I will lock this thread now.

Please feel free to create a new thread should you have some more questions or concerns in the near future and we'll be more than glad to help.

Thanks,

Jennifer