Video distorting on google chrome

[ben34585]

Hi. Using Google chromecast to stream on older smart tv. Free to air is working fine and so was the chromecast......until last night. Picture is tiled and distorted on streaming. Free to air is fine so it's not a TV issue. Any ideas?

[Jeran]

Hey there ben34585,

I apologize about the late response, thank you for being patient! Were you able to fix that video issue? If not, I'd be happy to help out, as I know I'd be frustrated if my Chromecast appeared distorted while watching my shows! Let me just ask you some questions about what's happening:

• When did this issue start happening?
• Have you tried changing the HDMI port that the Chromecast is plugged into?
• Does this occur when casting from other apps or websites?
• What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from ben34585, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran