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Voice remote

Dpg
Community Member

I got new chromecadt voice remote but can't get it to work on TV. Does anyone know what i can do.

1 Recommended Answer

David_K
Platinum Product Expert
Platinum Product Expert
Let's try these steps:
  1. Remove the batteries from the remote.
  2. Using the Google TV app on your phone or other remote to navigate, go to Settings Remotes & Accessories.
  3. Select your old remote and choose to Forget it.
  4. Choose Pair remote accessory to start a new pairing.
  5. Hold the home button down on your new remote and re-insert the batteries while holding the button down. 
  6. The remote should be detected on the right side of the screen. Use your alternate remote to select it to pair it.
In most cases, your remote will pair automatically after you insert the batteries. If it doesn’t, follow the steps on the TV screen, or press and hold the Back and Home buttons on the remote for 3 seconds.
 
These steps only work if your Chromecast is still connected to the same WIfi network as your phone or other remote. If it's not, you'll need to factory reset Chromecast and set it up as new.

View Recommended Answer in original post

3 REPLIES 3

David_K
Platinum Product Expert
Platinum Product Expert
Let's try these steps:
  1. Remove the batteries from the remote.
  2. Using the Google TV app on your phone or other remote to navigate, go to Settings Remotes & Accessories.
  3. Select your old remote and choose to Forget it.
  4. Choose Pair remote accessory to start a new pairing.
  5. Hold the home button down on your new remote and re-insert the batteries while holding the button down. 
  6. The remote should be detected on the right side of the screen. Use your alternate remote to select it to pair it.
In most cases, your remote will pair automatically after you insert the batteries. If it doesn’t, follow the steps on the TV screen, or press and hold the Back and Home buttons on the remote for 3 seconds.
 
These steps only work if your Chromecast is still connected to the same WIfi network as your phone or other remote. If it's not, you'll need to factory reset Chromecast and set it up as new.

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from Dpg, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, David!

Best regards,
Jeran