Volume rocker got stuck and doesn't work anymmore

[Whilmeister]

I seldom used my Google Chromecast and when I used it yesterday, the volume rocker got stuck and now I can't control the volume anymore using the remote control. Is this something that can be replaced?

By the way,  is this how your chat support work?  

[JenniferV]

Hi Whilmeister,

Thanks for reaching out and I'm sorry to hear that you're having an issue with the volume button on your remote. To confirm, were you able to complete your chat session with our support team? How's it going with your Chromecast Voice Remote?

Thanks,

Jennifer

[Whilmeister]

Hi Jennifer,

Thanks for the response. No I didn't get any response from the chat support.  The remote's volume rocker not working as it's stuck. It's a bummer that it got broke and Im not even using it frequently.

[JenniferV]

Hi there,

Yikes! We'd be happy to take a look into this for you — could you fill out this form and let us know once you're done?

Thanks,

Jennifer

[JenniferV]

Hi Whilmeister,

We got your form — thanks for filling it out. One of our support representatives has sent you an email. You may check your inbox and provide the needed info to further assist you. 

Also, please continue communicating from there as this thread will be locked after 24 hrs.

Thanks,

Jennifer