Volume

[mduvran]

While casting my Android 9.0  mobile screen to my TV, I get very low volume on the tv. Normally I can comfortably watch programs on volume level 14 on the tv but while casting my screen through google home app I need to increase the tv volume to 100 the maximum. 

[JenniferV]

Hello mduvran,

Thanks for reaching out. Let's sort this out.

A few questions: when did the issue start? Does the same issue occur when casting directly from the Chromecast-enabled app? What's the make and model of your mobile phone?

Try these steps:

1. Make sure the Google Home app is updated.
2. Make sure there are no other apps running in the background.
3. Reboot your Chromecast and mobile phone.
4. Try to cast from a different mobile device.
5. Factory reset your Chromecast.

Let me know how it goes.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hello mduvran,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer