When trying to setup Ambient Personalised setting I get a blank screen with no settings optiins

[abellaj]

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Original Poster:Leon Leach

I tried to link link my Google Photos with my Google Chromecast device to use my TV as a photo frame. On my other chromecast I am able to change setting and link Google accounts, but with my 3rd Gen device I just get a blank screen when trying to setup Ambient.

[abellaj]

Hello, thanks for taking the time to post your issue.

See the Chromecast help center article

Ambient Mode for Chromecast

https://support.google.com/chromecast/answer/6080931?hl=en

Which Chromecast device do you have?

Are you casting with Android or iOS?

From: James M.

(Platinum Product Expert)

[timboy]

I have this same problem. Its just blank.

[JenniferV]

Hi timboy,

Thanks for reaching out. Let's sort this out.

What type of Chromecast device do you have? Is this the first time you tried this feature or this work before? Please try to reboot your Chromecast and reinstall the Google Home app. Also, if you already selected an album such as your private or shared albums and the photos aren't showing on the TV screen, please change the Personal photo curation setting to Live albums only.

If the same issue persists, please factory reset your Chromecast.

Keep me posted.

Thanks,

Jennifer

[JenniferV]

Hi there,

How's it going? Did those steps help?

Thanks,

Jennifer

[timboy]

I didn't have a room selected. When I created a room and connected the projector to that room it gave me all the options. Thanks for following up!

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[timboy]

Its working, Thank you!

[Jeran]

Awesome, I'm glad to hear that! In that case, I'll go ahead and lock up the thread. If you run into any more issues in the future, feel free to create a new thread.

Thank you for your help on this,  Jennifer!

Best regards,

Jeran