White screen casting

[Dwyer1213]

Just purchased a new tv. Hisense A6. Built in Chromecast. Any time I cast from my phone the screen turns white. Sound still comes out but no picture. Tried hard reset router reset, different apps. Nothing seems to work. Tv functions fine otherwise. Am I missing something here? Very frustrating

[djtetei]

Reboot your TV - unplug it from the main power grid for about 5 minutes then plug it back in.

[jiaqimu2]

Same issue here, rebooting the TV is not working either.

[djtetei · Accepted solution]

The Chromocast device main interface is displayed correctly on the TV?

Reboot the phone, then, if the issue is not resolved, hard reset the Chromecast device and run the setup procedure again.

[jiaqimu2]

My device is an Hisense U6G which has Andriod TV and built-in Chromecast. I tried to unplug the TV for several minutes, but still only white screen and audio, no video showed up.

[djtetei]

Well sir, that is not the "same thing" as having a Chromecast device connected to the TV.

Can we, please, be specific when describing an issue?

In your case, just go into your TV system applications and clear the cache and data for the Chromecast built-in application.

[poster]

I'm having the same issue. Only getting a blank white screen for any chromecast stream from my Macbook to my new Hisense tv. Have tried clearing cache, etc. to no avail. Is there a bug they need to fix with an update?

[djtetei]

It may very well be an issue on the Hisense side, as it seems all of you are using Hisense TVs.

[jiaqimu2]

I contacted Hisense customer support and they told me to factory reset the TV. The streaming is working now.

[poster]

The reset also worked for me too.

[JPHome]

Same issue on a U6G .  The reset worked for me initially, but thenI installed all my usual apps and set them up and then it started doing the white screen again. 

[AdventDude]

Hi. I have a new Hisense U6G and have the same problem here. It generally seems to start when I attempt to cast HBO Max (which I'm only doing to circumvent the well-known EAC3-to-stereo downmixing issue that makes the HBO app on the TV unlistenable, for which I've already got a case escalated to Tier 2 support), but persists until I clear the TV's internal Chromecast data/cache and unplug th e TV and have it boot up again. (I haven't tried just disconnecting the power and having the TV reboot from there without cleaning out the Chromecast app data/cache first yet.) I also found that, after going through this process and casting HBO Max to the TV, the frame rate of the resulting video was horrible and I had to revert to using an old hardware Chromecast instead. I hope this issue is fixed soon. (Between this and the other audio issue, I'm not sure we'll even want to keep the TV, which is a shame as it's really quite good for the price otherwise.)

[Knightmair]

Same issue here. New Hisense tv. Otherwise works perfectly. 

[Meldables]

Hey all, found a fix... open Google play app and update all pending updates. Fixed all issues with white screen for you tube, crave etc. 

[AdventDude]

Thanks very much for the tip. Just downloaded the update and will test the results later. Cheers!

[djtetei]

Maybe you should setup your Google PlayStore application to automatically update your device applications, because, sometimes, if it's set to update manually, people tend to forget checking for available application updates.

[AdventDude]

Thanks for the advice. I checked that setting and see it already optioned for “Auto-update apps at any time” (which I’m thinking may have been changed as a new default from manually updating everything in the queue).

[Jeran]

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

[AdventDude]

Hi Jeran,

Thanks very much for checking in. The software update seems to have fixed the white-screen issue. Unfortunately, however, casting HBO Max to the internal Chromecast results in very choppy video. (I haven't had a chance to check this with other apps like Netflix or YouTube yet, but those others work just fine internally on the TV itself.) As a result, I'm still stuck with using an old external Chromecast device to watch HBO Max, as the app running natively on the TV has severe stereo-downmixing issues with the EAC3 audio the app uses (though the video looks fine) and the TV's internal Chromecast now has this annoying stutter/judder issue. I have escalated a case to Tier 2 support at Hisense on both issues as well, but I'd really like to be sure we can watch HBO Max without resorting to tying up an external hardware device to do so.

All the best and thanks again for your help,

Alan

[Jeran]

I'm glad to hear that the initial issue was fixed! I'll leave the thread open in the event that Hisense gets back to you with any developments regarding that HBO Max issue, as well as to hear back from OP on the status of this issue on their end.

Best regards,

Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

[AdventDude]

Hi Jeran,

Thanks for checking back in. Hisense customer support has become non-responsive and I'm still seeing the judder/stutter issue now (on the internal Chromecast), but the original white-screen problem seems to be fully resolved by the app update.

Between the TV's inability to properly downmix EAC3 audio from apps (HBO Max and Showtime Anytime as well I've found) and the internal Chromecast having the video judder/stutter issue, things remain rather frustrating and I've had to keep an old external Chromecast on hand to watch anything on these services.

All the best and thanks again for your help. -Alan

[Jeran]

Of course! I'm sorry to hear that they haven't been getting back to you on this issue, although understandable if they have a backlog of issues they need to get to. Did you have anything we could address here, or should I go ahead and lock up the thread for now?

Best regards,

Jeran

[AdventDude]

Hi Jeran,

To be honest, I haven't tried casting to the TV's internal Chromecast anymore, as it just seemed problematic in general. Still no return call from Hisense Tier 2 (it's now been eight days) either. In the interim, I decided to bite the bullet and pick up a Roku Express 4K+ to get around these remaining issues. Given that the initial problem in this thread (white screen casting) seems to be resolved, however, please feel free to lock up this thread whenever you'd like.

Best wishes and thanks again for your help,

Alan

[Jeran]

No problem at all, I'm glad you found a solution that works for you. Since we haven't heard back from Dwyer1213, I'll go ahead and lock up the thread. If you have any questions or concerns in the future, feel free to create a new thread.

Thank you again for your help on this, djtetei!

Best regards,

Jeran