Why Disney+ did not work for me, and how I fixed it

[Bernt]

Many people report problems with the Disney+ app on the Chromecast with Google TV.  I have experienced error 83 for a while now, and I have tried many  suggested fixes without any success: DNS-fixes, Google wifi issues, etc.

Suddenly, I discovered that when I disconnected my bluetooth sound system, Disney+ would stream 4k movies without any problems. But I really wanted my surround sound system to work! 

Solution:  I entered Settings > Display & Sound >  Advanced sound settings, and there I changed  Format selection to "Manual". Then I switched off all the Formats not supported by my old sound system, a JVC that only supports "Dolby Digital". It has a Bluestream D3 Bluetooth dongle connected to it. 

After this, I reconnected the Chromecast to bluetooth,  and Disney + now streams anything with surround sound to my old JVC with bluetooth dongle. 🙂 I hope this may be of help, and I apologize if others have pointed out this issue before.

[JillG]

Thanks @Bernt 

Good find and appreciate the post that will help others with the Disney+ issue.

[Bernt]

I hope so, but I got a mail that encouraged me to mark one of the replies as a solution. Is there a way to mark the original message as a solution? After all, I just reported a solution after the problem was solved  😊

[JillG]

The original message is not able to be marked as a solution but your last post will show this thread and the solution.

I bookmarked your og post because I will refer others to it.  Thanks!!

[MrVacca]

Rock on! Thanks for the heads up @Bernt 

[Jeran]

Hey there Bernt,

I'm just checking up on this thread, thank you for posting your solution! For now, do you have any questions or need any help with anything? 

Best regards,
Jeran
 

[Bernt]

Everything is fine now 🙂

[Jeran]

Hiya Bernt,

Awesome, I'm glad to hear that! In that case, I'll go ahead and lock the thread. If you have any questions or concerns with anything in the future, please feel free to create a new thread.

Have a good one!

Best regards,

Jeran