cancel
Showing results for 
Search instead for 
Did you mean: 

Why doesn't my Chromecast with Google TV Receive the latest features on my account?

Nick5
Community Member

Hi, I have had my Chromecast with Google TV sense 2020 and it has been fantastic but throughout the years, my chromecast has not been receiving features like Pluto TV Integration, New Youtube TV Channel Guide Interface, “Favorite Channels” for the live tab. For the other TV's my family uses, they have all those features and they have there own family account. Is there a reason why im not receiving features cause this is just ridiculous and i've been waiting like months for these updates. I also tried every troubleshooting step that google recommended and neither of them worked. I also tried factory resetting and that still didn't work so Google, Whats wrong with my TV or whats wrong with my account? I just don't understand why all the other TV's are updated except mine and its ridiculous. There probably going to say that they are rolling out these features for some accounts like usual but i just don't see why my account is the only account not to receive these new features. There also probably going to say that they are rolling out super slowly as usual.

If I can have some help, that would be great.
Thank you

6 REPLIES 6

kiltguy2112
Silver Product Expert
Silver Product Expert

Are you having problems with a Chromecast with Google TV, or a TV with that has casting abliites?

Well for casting, i can only use the google home app for casting sense you guys don't support mirror cast, I'm having problems with a Chromecast with Google TV of mine not getting the latest features like Pluto TV Integration, New Youtube TV Channel Guide Interface, “Favorite Channels” for the live tab.

Jeran
Community Specialist
Community Specialist

Hey there Nick5,

I apologize about the late response, thank you for being patient! Were you able to receive that update to your Google TV? If not, I'd be happy to look into it. Just let me know what firmware version your Chromecast is, as well as what country you reside in.


I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from Nick5, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, kiltguy2112!

Best regards,
Jeran