Why my chromecast always shutting down automatically

[Mhq]

Why my chromecast always shutting down automatically

[JenniferV]

Hi Mhq,

Thanks for reaching out and sorry to hear that you are having an issue with your Chromecast. Let’s check on this further.

A few questions — what’s the LED light status in your Chromecast? When did the issue start? Is the Chromecast plugged directly to a power outlet (not a surge protector)? Is this happening while you are casting? 

Give these steps a try:

1. Please plug your phone to the outlet where the Chromecast is plugged in and check if it charges. This is to confirm if the power outlet is working.
2. If the Chromecast is plugged into a surge protector,  please plug it directly into a power outlet.
3. Check the power adapter and cable is not damaged
4. Reboot your Chromecast and router.
5. Reset your Chromecast.

Keep me posted.

Thanks,

Jennifer

[JenniferV]

Hi Mhq,
 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Jennifer