WiFi connection

[pepper58]

I have done everything and more but I still cant get my new chrome cast to connect to WiFi, the old one stoped working about 6 months ago and I have only just got round to replacing it.passwords are correct and everything else is ok it just won't connect. any ideas as to why it won't connect

[JenniferV]

Hi pepper58,

Thanks for reaching out and sorry to hear that you are having an issue connecting your new Chromecast to the network. Let's sort this out.

A few questions — what type of Chromecast device do you have? What exact message are you getting on the Google Home app or on your TV during setup? What mobile phone are you using? If you could also provide a rundown of all the steps that you've already tried, I would appreciate it. 

Thanks,

Jennifer

[JenniferV]

Hi pepper58,

I just wanted to see if you still need help. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Should that happen, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[JenniferV]

Hey there,

I wanted to check back in should you still need help with your Chromecast. Feel free to let me know if you do.

Thanks,

Jennifer